The speaker, Celeste Headlee, makes the audience realize that we live in a world where conversation is very important because nowadays they can develop into an argument and have both sides fighting.
In fact, a study proves that at this moment, people are more divided than we have ever been in history due to different causes: firstly, we don't listen to each other; secondly, we tend to make decisions based on what we already belief.
The speaker says most teenagers are more likely to text their friends than to talk to them face to face. By that, they are not developing their comunication skills.
These are some advices she gives for a better conversation (entertain or inspire people without offending anybody):
1- Do not multitask, put yourself really into the conversation and don't get distracted by what you are going to do afterwards.
2- Don't give your opinion without being opened up to hear the other's. You need to enter a conversation assuming you are going to learn something from it.
3- Start your questions with who/what/when/where/how, you don't want yes/no answers.
4- Go with the flow. When you have a thought in your mind, say it out loud. Don't hold your questions for too much.
5- If you don't know something, say you don't know it. Don't play expert.
6- Don't equate your expierence with their's. All experiences are individual and at that moment, your's is not the one that matters.
7- Try not to repeat yourself because you will make them feel bored.
8- Leave the details out (unless they ask you to give them).
9- The number 1 MOST IMPORTANT skill: LISTEN. If your mouth is opened, you don't learn. Why don't we listen? Because we'd rather talk or we get distracted. Pay attention to the other person and intend to understand.
10- Be brief and interested in other people. Be always prepared to be amazed. 'Everyone you will ever meet knows something that you don't.
Maria Ticó Burguera
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